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Case Study

Cerebro

Increasing reliability and empowering product teams while lowering cost at Ahold Delhaize.

Staff+ EngineeringEngineering Management

Overview

Evil8 collaborated with Ahold Delhaize to create an observability platform for their TechNL IT organisation. This platform serves Albert Heijn, Etos, and Gall&Gall, supporting over 1,500 engineers within the 150-person Engineering Enablement Platform department.

Evil8 deployed two interim positions: Engineering Manager and Staff Engineer. The focus centred on platform bootstrapping, facilitating migrations, and establishing a sustainable team structure.

The Challenge

The initiative tackled several organisational pain points:

• Immature observability practices and tools
• Excessive costs from multiple licenses and infrastructure expenses
• Fragmented tooling ecosystem including Nagios, Elastic, ADX, Prometheus, Dynatrace, and others
• Lack of standardisation and shared knowledge across teams

The Solution

The platform utilises the LGTM stack (Loki, Grafana, Tempo, Mimir) with Prometheus integration. Key features include:

• Multi-tenant architecture
• Standardised APIs supporting Grafana, Prometheus, OpenTelemetry, and Syslog
• Integrated IAM authentication
• As-a-service design model enabling independent team usage
• Comprehensive documentation and support

The Results

• MVP delivery within three months
• 80% team adoption within one year
• Enabled other teams to develop solutions using the platform
• Significant reduction in incidents and mean time to recovery

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